Knowledgebase

There are many reasons why domain name resolution does not take effect. Please gradually investigate the following influencing factors.
1. Newly registered domain names cannot be used normally without completing real name authentication or naming review;
2. The domain name registration was successful, but the domain name contains sensitive keywords, which caused the naming review to fail and therefore cannot be used normally;
3. Check whether the domain name has a server hold status on Whois. In this state, the domain name cannot be used normally, usually due to domain name violations or other reasons resulting in a ban status;
4. The domain name DNS server address has just been modified, and changing the DNS server address will only take effect within 48 hours from local network operators;
5. The domain name has not been resolved or there is a conflict in the resolution type;
6. DNS is hijacked or contaminated, resulting in inconsistency between the resolved IP and the actual resolved IP in some network situations. If the DNS server address is the default DNS address of DNSHE, a work order can be submitted for investigation;
7. The domain name resolution is effective, but the domestic network cannot be accessed normally, while the overseas network can be accessed normally, usually blocked by GFW. In this case, it is recommended to use another domain name.